:root{--orange:#eb6100;--orange-d:#cc5400;--orange-soft:#fff1e7;--orange-line:#fad7bc;--navy:#16263a;--ink:#1f2a37;--muted:#6b7a8d;--faint:#9aa7b4;--line:#eaedf1;--line-2:#dce2e8;--bg:#eef1f4;--card:#fff;--ok:#1f9d6b;--ok-soft:#e7f6ef;--warn:#e5a50a;--warn-soft:#fdf4df;--danger:#d64545;--danger-soft:#fbeaea;--r:16px;--r-lg:22px;--r-sm:10px;--sh-sm:0 1px 2px #16263a0f, 0 2px 8px #16263a0d;--sh:0 6px 24px #16263a1a;--sh-lg:0 18px 48px #16263a29;--mono:ui-monospace, "SF Mono", "Menlo", "Cascadia Code", "Roboto Mono", "Courier New", monospace}body{background:var(--bg);color:var(--ink);margin:0;font-family:-apple-system,BlinkMacSystemFont,PingFang SC,Microsoft YaHei,Hiragino Sans GB,Noto Sans SC,sans-serif}a{color:var(--orange-d)}a:hover{color:var(--orange)}.admin-shell{background:var(--bg);min-height:100vh}.admin-sider{border-right:1px solid var(--line-2);background:#fff!important}.admin-sider .ant-menu{padding:8px;border-inline-end:none!important}.admin-sider .ant-menu-item-selected{font-weight:700}.brand{box-sizing:border-box;border-bottom:1px solid var(--line);align-items:center;gap:10px;height:64px;margin-bottom:4px;padding:0 18px;display:flex}.brand-mark{background:var(--orange);border-radius:8px;flex:none;width:30px;height:30px;position:relative;box-shadow:0 4px 10px #eb610052}.brand-mark:before{content:"";border:2px solid #fff;border-radius:50%;position:absolute;inset:7px}.brand-mark:after{content:"";background:#fff;border-radius:2px;width:2px;position:absolute;top:5px;bottom:5px;left:50%;transform:translate(-50%)rotate(22deg)}.brand-text{flex-direction:column;min-width:0;line-height:1.2;display:flex}.brand-text strong{color:var(--navy);letter-spacing:.4px;white-space:nowrap;font-size:14.5px;font-weight:800}.brand-text small{color:var(--muted);letter-spacing:1px;white-space:nowrap;font-size:10px;font-weight:500}.admin-content{min-width:0;padding:20px 24px 32px}.page-head{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:16px;display:flex}.page-head h2.ant-typography{color:var(--navy);margin:0 0 4px;font-size:22px;font-weight:800;line-height:1.25}.metric-strip{border:1px solid var(--line-2);background:var(--line-2);border-radius:var(--r-sm);align-items:stretch;gap:1px;display:flex;overflow:hidden}.metric{background:#fff;min-width:86px;padding:8px 12px}.metric span{color:var(--muted);font-size:12px;line-height:18px;display:block}.metric strong{color:var(--navy);font-size:18px;line-height:24px;font-family:var(--mono);display:block}.toolbar{align-items:center;gap:8px;margin-bottom:12px;display:flex}.search-input{width:min(420px,100%)}.status-select{width:140px}.primary-link{color:var(--orange-d);font-weight:600}.state-block{border:1px solid var(--line-2);border-radius:var(--r-sm);background:#fff;margin-bottom:12px;padding:18px}.detail-nav{justify-content:space-between;align-items:center;margin-bottom:14px;display:flex}.detail-tabs{border:1px solid var(--line-2);border-radius:var(--r-sm);background:#fff;padding:0 14px 14px}.overview-grid{grid-template-columns:minmax(0,1fr) minmax(320px,.72fr);gap:16px;display:grid}.section-block{min-width:0}.section-block h4.ant-typography{color:var(--navy);margin:0 0 10px;font-size:15px}.full-span{grid-column:1/-1}.compact-list{border-top:1px solid var(--line)}.address-list{margin-top:12px}.list-row{border-bottom:1px solid var(--line);grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:10px;min-height:36px;padding:7px 0;display:grid}.list-row span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.list-row strong{font-weight:500}.ant-table-wrapper{border:1px solid var(--line-2);border-radius:var(--r-sm);background:#fff}.detail-tabs .ant-table-wrapper,.section-block .ant-table-wrapper{border:0}.ant-table-small .ant-table-thead>tr>th{background:var(--bg);color:var(--ink);font-size:12px;font-weight:600}.ant-table-small .ant-table-cell{font-size:13px}.history-item{background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:10px 12px}.history-item-head{align-items:center;gap:8px;margin-bottom:6px;display:flex}.history-target{font-family:var(--mono);color:var(--muted);font-size:12px}.history-time{color:var(--faint);margin-left:auto;font-size:12px}.history-item-body{grid-template-columns:1fr 1fr;gap:10px;margin-bottom:6px;display:grid}.history-item-body code{color:var(--ink);word-break:break-all;white-space:pre-wrap;font-size:12px;display:block}.history-label{color:var(--faint);margin-bottom:2px;font-size:10.5px;font-weight:700;display:block}.history-item-meta{color:var(--muted);font-size:11.5px}@media (max-width:860px){.admin-sider{display:none}.admin-content{padding:16px}.page-head,.toolbar{flex-direction:column;align-items:stretch}.metric-strip{overflow-x:auto}.search-input,.status-select{width:100%}.overview-grid{grid-template-columns:1fr}}.service-desk .desk-card{border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--sh);background:#fff;overflow:hidden}.service-desk .kpi-strip{border-bottom:1px solid var(--line);background:#fafbfc;grid-template-columns:repeat(4,1fr);gap:13px;padding:16px 20px;display:grid}.service-desk .kpi{border:1px solid var(--line);background:#fff;border-radius:13px;padding:13px 15px;position:relative;overflow:hidden}.service-desk .kpi:before{content:"";background:var(--orange);width:3px;position:absolute;top:0;bottom:0;left:0}.service-desk .kpi.g:before{background:var(--ok)}.service-desk .kpi.w:before{background:var(--warn)}.service-desk .kpi.n:before{background:var(--navy)}.service-desk .kpi .kl{color:var(--muted);font-size:11.5px;font-weight:600}.service-desk .kpi .kv{color:var(--navy);font-size:24px;font-weight:900;font-family:var(--mono);align-items:baseline;gap:5px;margin-top:3px;display:flex}.service-desk .kpi .kv small{color:var(--muted);font-size:11px;font-weight:600}.service-desk .kpi .kd{color:var(--muted);margin-top:2px;font-size:10.5px;font-weight:700}.service-desk .kpi .kd.up{color:var(--ok)}.service-desk .kpi .kd.dn{color:var(--danger)}.service-desk .deskbody{grid-template-columns:300px 1fr 270px;min-height:560px;display:grid}.service-desk .queue{border-right:1px solid var(--line);background:#fafbfc;flex-direction:column;min-width:0;display:flex}.service-desk .qfilter{border-bottom:1px solid var(--line);flex-wrap:wrap;gap:6px;padding:13px;display:flex}.service-desk .qfilter button{cursor:pointer;color:var(--muted);border:1px solid var(--line-2);background:#fff;border-radius:8px;padding:6px 11px;font-family:inherit;font-size:11.5px;font-weight:700}.service-desk .qfilter button.on{background:var(--navy);color:#fff;border-color:var(--navy)}.service-desk .qfilter button .n{background:var(--orange);color:#fff;border-radius:7px;margin-left:4px;padding:0 5px;font-size:9.5px}.service-desk .qlist{flex:1;padding:10px;overflow-y:auto}.service-desk .qcard{border:1px solid var(--line);cursor:pointer;background:#fff;border-left:3px solid #0000;border-radius:12px;margin-bottom:9px;padding:12px;transition:all .14s}.service-desk .qcard:hover{box-shadow:var(--sh-sm)}.service-desk .qcard.on{border-color:var(--orange);border-left-color:var(--orange);background:var(--orange-soft)}.service-desk .qcard.done{opacity:.55}.service-desk .qtop{align-items:center;gap:8px;display:flex}.service-desk .av{color:#fff;background:linear-gradient(135deg,#2b4a6b,#16263a);border-radius:8px;flex:none;justify-content:center;align-items:center;width:30px;height:30px;font-size:11px;font-weight:800;display:flex}.service-desk .dm-head .av{border-radius:11px;width:42px;height:42px;font-size:15px}.service-desk .qn{flex:1;min-width:0}.service-desk .qn .a{color:var(--navy);align-items:center;gap:5px;font-size:13px;font-weight:800;display:flex}.service-desk .qn .a .tier{color:var(--orange-d);font-size:9px;font-weight:700}.service-desk .qn .b{color:var(--muted);font-size:10.5px;font-family:var(--mono)}.service-desk .qt{color:var(--faint);font-size:10px;font-family:var(--mono);flex:none}.service-desk .qbod{color:var(--muted);background:var(--bg);border-radius:8px;margin-top:8px;padding:7px 9px;font-size:11.5px;line-height:1.45}.service-desk .qbod .q{color:var(--ink)}.service-desk .qmeta{flex-wrap:wrap;align-items:center;gap:6px;margin-top:9px;display:flex}.service-desk .st{border-radius:5px;padding:2px 7px;font-size:9.5px;font-weight:800}.service-desk .st.wait{background:var(--warn-soft);color:#9a7100}.service-desk .st.low{background:var(--danger-soft);color:var(--danger)}.service-desk .st.stock{color:var(--navy);background:#eaf0f6}.service-desk .st.sla{background:var(--bg);color:var(--muted);font-family:var(--mono)}.service-desk .st.via{background:var(--orange-soft);color:var(--orange-d)}.service-desk .st.done{background:var(--ok-soft);color:var(--ok)}.service-desk .deskmain{flex-direction:column;min-width:0;display:flex;overflow:hidden}.service-desk .dm-head{border-bottom:1px solid var(--line);align-items:center;gap:12px;padding:15px 20px;display:flex}.service-desk .dm-head .hi{flex:1;min-width:0}.service-desk .dm-head .hi .n{color:var(--navy);align-items:center;gap:8px;font-size:16px;font-weight:900;display:flex}.service-desk .dm-head .hi .n .vip{color:var(--orange-d);background:var(--orange-soft);border:1px solid var(--orange-line);border-radius:5px;padding:1px 7px;font-size:9.5px;font-weight:800}.service-desk .dm-head .hi .m{color:var(--muted);font-size:11.5px;font-family:var(--mono);margin-top:2px}.service-desk .dm-head .esc{cursor:pointer;color:var(--danger);border:1px solid var(--danger);background:#fff;border-radius:9px;flex:none;padding:8px 13px;font-family:inherit;font-size:12px;font-weight:700}.service-desk .dm-head .esc:disabled{color:var(--faint);border-color:var(--line-2);cursor:default}.service-desk .dm-scroll{flex:1;padding:18px 20px;overflow-y:auto}.service-desk .raw-msg{border:1px solid var(--orange-line);background:#fff7f0;border-radius:13px;align-items:flex-start;gap:11px;padding:13px 15px;display:flex}.service-desk .raw-msg .ic{background:var(--orange-soft);width:34px;height:34px;color:var(--orange-d);border-radius:9px;flex:none;justify-content:center;align-items:center;display:flex}.service-desk .raw-msg .rl{color:var(--orange-d);letter-spacing:.5px;font-size:10.5px;font-weight:800}.service-desk .raw-msg .rt{color:var(--ink);margin-top:4px;font-size:14px;font-weight:600}.service-desk .ai-block{margin-top:16px}.service-desk .ai-block .abl{color:var(--navy);align-items:center;gap:8px;margin-bottom:11px;font-size:12px;font-weight:800;display:flex}.service-desk .bot{background:var(--navy);color:#fff;border-radius:7px;flex:none;justify-content:center;align-items:center;width:22px;height:22px;font-size:9px;font-weight:800;display:flex}.service-desk .ai-block .abl .ok{color:var(--ok);background:var(--ok-soft);border-radius:6px;margin-left:auto;padding:2px 9px;font-size:10px;font-weight:800}.service-desk .parse-line{border-bottom:1px solid var(--line);grid-template-columns:90px 1fr;align-items:center;gap:12px;padding:11px 0;display:grid}.service-desk .parse-line .pk{color:var(--muted);font-size:12px;font-weight:600}.service-desk .parse-line .pv{color:var(--ink);flex-wrap:wrap;align-items:center;gap:9px;font-size:13.5px;font-weight:700;display:flex}.service-desk .parse-line .pv .sw{border-radius:7px;flex:none;width:24px;height:24px;box-shadow:inset 0 0 0 1px #0000001a}.service-desk .parse-line .pv .mono{font-family:var(--mono)}.service-desk .parse-line .pv .frm{color:var(--faint);font-size:11px}.service-desk .parse-line .pv .arrow{color:var(--orange);font-weight:900}.service-desk .conf-chip{white-space:nowrap;border-radius:6px;margin-left:auto;padding:2px 8px;font-size:10px;font-weight:800}.service-desk .conf-chip.hi{background:var(--ok-soft);color:var(--ok)}.service-desk .conf-chip.lo{background:var(--danger-soft);color:var(--danger)}.service-desk .parse-line.flag{background:var(--danger-soft);border-bottom:none;border-radius:9px;margin:0 -10px;padding:11px 10px}.service-desk .parse-line.flag .pv input{font-family:var(--mono);border:1.5px solid var(--danger);width:100px;color:var(--ink);background:#fff;border-radius:7px;padding:6px 10px;font-size:13px;font-weight:700}.service-desk .parse-line.flag .sug{color:var(--danger);font-size:11px;font-weight:700}.service-desk .lex-note{background:var(--ok-soft);color:#10704a;border:1px solid #bfe6d2;border-radius:11px;gap:8px;margin-top:14px;padding:11px 13px;font-size:11.5px;line-height:1.5;display:flex}.service-desk .lex-note svg{width:16px;height:16px;color:var(--ok);flex:none;margin-top:1px}.service-desk .dm-foot{border-top:1px solid var(--line);background:#fff;flex:none;align-items:center;gap:11px;padding:13px 20px;display:flex}.service-desk .dm-foot .ft-tot .l{color:var(--muted);font-size:10.5px}.service-desk .dm-foot .ft-tot .v{color:var(--orange);font-size:19px;font-weight:900;font-family:var(--mono)}.service-desk .dm-foot .spacer{flex:1}.service-desk .dm-foot .ghost{cursor:pointer;color:var(--muted);border:1px solid var(--line-2);background:#fff;border-radius:10px;padding:10px 16px;font-family:inherit;font-size:13px;font-weight:700}.service-desk .dm-foot .confirm{cursor:pointer;color:#fff;background:var(--orange);border:none;border-radius:10px;padding:10px 22px;font-family:inherit;font-size:13.5px;font-weight:800;box-shadow:0 5px 14px #eb61005c}.service-desk .dm-foot .confirm:disabled{background:var(--ok);box-shadow:none;cursor:default}.service-desk .memo{border-left:1px solid var(--line);background:#fafbfc;min-width:0;padding:16px 15px;overflow-y:auto}.service-desk .memo .mt{color:var(--navy);align-items:center;gap:8px;margin-bottom:13px;font-size:12px;font-weight:900;display:flex}.service-desk .memo .mcard{border:1px solid var(--line);background:#fff;border-radius:12px;margin-bottom:11px;padding:12px}.service-desk .memo .mcap{color:var(--faint);letter-spacing:.8px;margin-bottom:8px;font-size:10px;font-weight:800}.service-desk .lex-row{border-bottom:1px dashed var(--line);align-items:center;gap:8px;padding:6px 0;font-size:11.5px;display:flex}.service-desk .lex-row:last-child{border-bottom:none}.service-desk .lex-row .said{color:var(--ink);font-weight:700}.service-desk .lex-row .arr{color:var(--orange);font-weight:900}.service-desk .lex-row .map{color:var(--muted);font-family:var(--mono);font-size:10.5px}.service-desk .lex-row.new{background:var(--ok-soft);border-bottom:none;border-radius:7px;margin:0 -6px;padding:6px}.service-desk .lex-row.new .tag{color:var(--ok);margin-left:auto;font-size:8.5px;font-weight:800}.service-desk .his-row{border-bottom:1px dashed var(--line);grid-template-columns:40px 1fr auto;align-items:center;gap:8px;padding:7px 0;font-size:11px;display:grid}.service-desk .his-row:last-of-type{border-bottom:none}.service-desk .his-row .hd{font-family:var(--mono);color:var(--muted);font-size:10px}.service-desk .his-row .hs{color:var(--ink);white-space:nowrap;text-overflow:ellipsis;font-weight:600;overflow:hidden}.service-desk .his-row .ha{font-family:var(--mono);color:var(--orange-d);font-size:11px;font-weight:800}.service-desk .memo .stat{color:var(--muted);justify-content:space-between;padding:5px 0;font-size:11.5px;display:flex}.service-desk .memo .stat b{color:var(--navy);font-family:var(--mono);font-weight:800}.service-desk .pref{color:var(--navy);background:var(--bg);border:1px solid var(--line-2);border-radius:7px;align-items:center;gap:5px;margin:3px 3px 0 0;padding:4px 9px;font-size:10.5px;font-weight:700;display:inline-flex}.service-desk .diff-card{background:var(--orange-soft);border-color:var(--orange-line)!important}.service-desk .diff-card .mcap{color:var(--orange-d)}.service-desk .diff-note{color:#8a4a14;font-size:11.5px;line-height:1.55}@media (max-width:1180px){.service-desk .deskbody{grid-template-columns:260px 1fr 240px}}.login-shell{background:linear-gradient(160deg, var(--navy) 0%, #1f3350 46%, var(--bg) 46%);justify-content:center;align-items:center;min-height:100vh;padding:24px;display:flex}.login-card{background:var(--card);border-radius:var(--r-lg);width:100%;max-width:380px;box-shadow:var(--sh-lg);box-sizing:border-box;padding:32px 32px 24px}.login-brand{align-items:center;gap:10px;margin-bottom:20px;display:flex}.login-title.ant-typography{color:var(--navy);margin:4px 0;font-weight:800}.login-alert{margin-top:16px}.login-form{margin-top:20px}.login-loading{min-height:100vh;color:var(--muted);background:var(--bg);justify-content:center;align-items:center;display:flex}.sider-user{border-top:1px solid var(--line);align-items:center;gap:8px;margin-top:auto;padding:12px 16px 16px;display:flex}.sider-user .sider-user-name{min-width:0;color:var(--navy);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:13px;font-weight:600;overflow:hidden}.admin-sider{flex-direction:column;display:flex}.admin-sider .ant-layout-sider-children{flex-direction:column;height:100%;display:flex}